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FAQ

DELIVERY.

1. do you ship to my country? 

yes! we have free worldwide shipping!

2. when will my order arrive?

most items arrive within 2- 6 weeks.

3. where do you ship from?

we have partners from the usa and china. 

4. my product arrived damaged. what can i do?

we have a money back guarantee in case a product arrives damaged or not as described. read our refund policy for more information.

5. i only received a part of my order, where are the other items?

if you order more than one item, expect every item to be shipped separately. that's why some products may arrive earlier than others. if it's been longer than 2 months since your order, you can contact us at hello@genzlabs.com. Be sure to provide your name and order number and we'll keep you updated on your order.

 

PAYMENT.

1. what payment methods do you accept?

we accept paypal, credit card and debit card.

2. do you accept my currency?

you can pay with any currency. Be aware that during checkout the prices will display in EUR, so don't let that alarm you!

  

SIZING.

1. what sizes do you have?

every product has a unique size so make sure to check the measurements carefully. they can be found in the description of every product. most of our clothes are from asia so keep in mind that asian sizes usually run a bit smaller than us/europe.

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